Privacy Policy
Knowledgeablee Instructor Training
Last updated: October 2026
This policy explains how Knowledgeablee Instructor Training Ltd (“KIT”, “we”, “us”) collects and uses your personal information when you use this site, create an account, or buy any of our products, including the Video Hub, Understanding Your Learner, Micro Refinement, Reflect, Reflect PRO and the Code of Practice Compliance Packs.
1. Who we are
Knowledgeablee Instructor Training Ltd is the data controller for your personal information.
• Registered office: 2 Forest Farm Business Park, Fulford, York, Y019 4RH. Company number 14076647 (Registered in England and Wales)
• ICO registration number: ZC216897
• Email: mick@adikit.co.uk
• Phone: 07790456012
2. What we collect
• Account details: your name, email address and password (stored securely by Teachable; we never see it).
• Purchase details: what you bought, when, the price paid, any discount code used, and your billing name, address and country.
• Course activity: which lessons you’ve opened or completed, downloads, quiz answers and any comments you post.
• Messages: anything you send us by email, phone or through the site.
• Technical information: your IP address, browser and device type, collected automatically when you use the site.
We do not see or store your full card details. Payments are processed securely by Teachable and its payment providers.
You can browse the site without giving us any personal information. You need an account to buy or access a product.
3. How we use it, and our legal basis
- To create your account, give you access to what you've bought, and process payments. Legal basis: contract. We need it to provide what you've paid for.
- To send emails about your purchase, such as access details, updates to a product you own, and subscription renewals. Legal basis: contract.
- To answer your questions and support requests. Legal basis: legitimate interests, so we can help our customers.
- To understand how our courses are used, so we can improve them. Legal basis: legitimate interests, so we can improve our products.
- To keep financial and tax records. Legal basis: legal obligation.
- To send news and offers about our training and products. Legal basis: your consent, or as an existing customer for similar products. You can unsubscribe at any time using the link in every email.
- To prevent fraud and account sharing, and enforce our Terms and Conditions. Legal basis: legitimate interests, so we can protect our business and customers.
4. Who we share it with
We do not sell, trade or rent your personal information.
We share it only with the companies that help us run the site, and only as far as they need it:
• Teachable, which hosts this site, our courses and your account
• Teachable’s payment providers, which process your payments
• Our email provider, if you receive our newsletters
• Our accountant, for tax and financial records
We may also share information if the law requires it, for example with HMRC.
5. Information stored outside the UK
Teachable and some of its providers are based in the United States, so your information may be stored or processed there. When this happens, it is protected by safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
6. How long we keep
- Your account and course activity: kept while your account is open. If you ask us to close it, we delete it, apart from the records below.
- Purchase and payment records: kept for 6 years after the end of the financial year of the purchase, as required for tax.
- Messages and support requests: kept for 2 years after the last contact.
- Marketing email list: kept until you unsubscribe.
7. Your rights
You have the right to:
• ask for a copy of the personal information we hold about you
• ask us to correct anything that’s wrong
• ask us to delete your information, where we don’t need to keep it for a legal reason
• object to, or ask us to restrict, how we use it
• ask for your information in a format you can take elsewhere
• withdraw your consent to marketing at any time
To use any of these rights, email mick@adikit.co.uk. We’ll reply
within one month. There’s normally no charge.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Cookies
This site uses cookies, which are small files stored on your device. They keep you logged in, remember your preferences and help us understand how the site is used. Some are set by Teachable. You can control or delete cookies in your browser settings, but some parts of the site may not work without them.
9. Other websites
Our courses may link to other websites, such as GOV.UK. We are not responsible for their content or how they use your information. Check their own privacy policies.
10. Keeping your information safe
We use trusted providers with appropriate security, and limit access to your information to people who need it. Keep your login details private and let us know straight away if you think someone else has used your account.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
12. Contact
Questions
about this policy or your personal information: mick@adikit.co.uk or
07790456012.